Call Charges
The company charges a minimum £80.00 (incl VAT) for all appointments, regardless of work carried out. This covers the first hour on site. Further time is charged in accordance with the attached price list. If for any reason we are unable to carry out works during attendance, the minimum 1 hour fee would still be payable for our attendance, plus the cost of any additional labour time over the first hour, and parts/materials if used.
The company reserves the right to make a charge for the collection of materials, parts and equipment from any supplier, except for works where an estimate has been provided beforehand. If the collection of said materials takes part whilst the company is on site, the time taken for this will be treated as part of the works, and charged at the applicable rate
All charges are subject to VAT at the prevailing rate.
Diagnosing
The company will endeavour to resolve any fault in the swiftest time possible, however it is not always evident as to the exact cause of an issue and we do not guarantee that we will resolve all issues, as nobody can be that certain. The resolution of a fault may involve replacing more than one part due to a need to work on a process of elimination. If this is the case, you will be kept informed of what work we are carrying out and the reasons for this
Estimates And Fixed Price Work
Any estimate provided by the company may be revised in the following circumstances:
If after the submission of the estimate by the company, the customer instructs the company (whether in written or orally) to provide additional works or services not referenced or detailed within the estimate.
If following the submission of the estimate by the company, there is an increase in the cost of materials to be supplied
If following the submission of the estimate by the company, it is discovered further works and services need to be carried out which had not been anticipated.
If following submission of the estimate or works carried out, it is discovered that there was a manifest error when the estimate was prepared.
Prices And Payment
Any prices or rates advised are subject to VAT at the prevailing rate.
All invoices are due for payment immediately upon completion of works / delivery to the customer.
All appointments made for works to be carried out (including fixed price works and estimates) with the company are done so with payment due immediately upon completion / delivery of invoice.
For any late payments whether in part or in full of an invoice to the company, will be subject to the daily interest rate of 3% over the base rate, until the payment in full is received by the company.
The company will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full.
Inspection, Delivery And Completion Of Works
The company will advise the customer of the date and time for works to be carried out. The company will always endeavour to ensure they maintain this schedule and that their operatives attend at the agreed time. However, the company accepts no liability in respect of late/non-attendance at any site, or for the late/non delivery of any equipment or materials. All times provided by the company are estimates only.
Limitation Of Liability
The company’s liability shall be limited to:
the repair or making good of any defect pursuant to its undertaking in paragraph 7 below, and subject to paragraph 3 above.
liability for personal injury or death resulting from negligence in the course of carrying out the companies duties
the reasonable costs of repair or reinstatement of damage or any loss to the customers property, should this result from the negligence of the company or its employees, agents, franchisees or sub-contractors, and the customer incurs such costs.
the company will not hold any responsibility for any damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in that part of the property.
the company will not hold responsibility or liability for damage caused whilst investigating and repairing any plumbing, gas or drainage work, including blockages. This includes but not limited to; the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles etc), internal and external walls where pipework is/has to be routed and other damages as a result.
If damage to plaster and brickwork is caused it will be the customer’s responsibility to make good. We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc.
It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that is considered to be a problem. If items remain within the working area, it is the responsibility of the customer to cover such items.
Defects
Subject to paragraph 3 and the exclusions listed below, the company undertakes to make good and repair any defect in completed work, which appears within six months of the complete date of the same, to the extent that such defect arises from the breach of the companies obligations under this contract.
All defects must be notified to the company by the customer in writing within this period, and the company must be provided the opportunity to inspect the work and any alleged defect.
This inspection shall only apply to work carried out and completed by the company that has been paid in full by the customer.
Following the inspection and it transpires the alleged defect is not the result of any work or service carried out or provided by the company, the company reserves the right to make a charge to the customer for the inspection visit at its standard rate.
The company reserves the right to not carry out any work where the customer cannot provide sufficient evidence that the work was originally carried out by the company, or where full payment has not been received for said work.
Exclusions are:
Any parts or materials supplied by the company will only be provided with the manufacturers or suppliers guarantee, and are not guaranteed by the company
Any systems or structures which have not been installed by the company
Any defects resulting from the misuse, wilful act or faulty workmanship by the customer or any other third party working for or under the direction of the customer.
It is the customer’s duty to ensure suitable permission, permits, licenses and all other consents from the owner/landlord/agent/organisation, and/or planning permission if necessary is obtained prior to installation work carried out by the company. The company will not be held responsible for any damage to the property (such as fixings, holes etc.) if this has not been obtained, and in the event of equipment supplied or installed requiring removing or re-positioning, extra charges will be incurred.
The customer will at all times ensure the environment is safe for the company and its employee’s/representatives for the purpose of carrying out the works.
Force Majeure
The company will use all reasonable efforts to carry out and complete the works on time, but shall not be liable to the customer or any third party if the works prove impossible due to events or circumstances beyond the company’s reasonable control.
Frozen Pipes
The company will not be liable for any fractures found in frozen pipes attended by the company, and cannot guarantee to clear blockages occurring within frozen pipes or drainage systems.
Guarantees
Any guarantee provided by the company shall be for labour only, in respect of faulty workmanship from 12 months of the date of completion. Any parts, equipment or components supplied by the company will be covered by their respective manufacturer’s warranty.
The companies guarantee will become null and void if the work/appliance completed/supplied by the company is:
– Subject to misuse or negligence
– Repaired, tampered with or modified by anyone other than a company operative/representative. The company accepts no liability for (or guarantee suitability for) materials supplied by the customer or other third parties, and will not accept liability for any damage or faults as a result.
The company is unable to guarantee any work in respect of blockages in waste and drainage systems.
The company is unable to guarantee any work which has been undertaken on instruction by the customer, against the companies/operatives advice/recommendations.
The company will only guarantee work directly undertaken by the company and its employee’s. Any work carried out on behalf of the company by agents or sub-contractors will be guaranteed under their own respective policies.
The company will not be liable or responsible for any damage or defect arising from work not fully guaranteed or where recommended work has not been carried out.
The company will not guarantee work where the customer has been notified either verbally or in writing by the company of any related work which requires attention.
The customer shall be solely liable for any hazardous situation in respect of Gas Safe regulations, or gas warning notice issued, unless otherwise caused by our Gas Safe operative.
Complaints Procedure
In the unlikely event the customer experiences a problem with the service provided by the company, the customer must submit their complaint via email to accounts@cplbuildingservices.co.uk. Upon receipt of this complaint, the company will endeavour to resolve the matter within seven days.
Notice Of Your Right To Cancel
The customer has the right to cancel this contract up to 48 hrs prior to the scheduled visit.
Availability
While every effort is made to make the allotted scheduled appointment, we cannot guarantee appointment times due to unforeseen circumstances.
Nothing in these terms and conditions is intended to remove your rights regarding the quality of our work, or relating to faulty or misdescribed goods that are supplied as part of our service.
